This was a flag that the WD utility program was the issue. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. When automatically updating for the Sierra 10.12.2 update, an App Store notification window appeared stating “WDDriveUtilityHelper prevented updates being installed”. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experience, and provide our services, as detailed in our Cookie Notice.
After a few hours, I could not access My Book with Finder (no Backups.backupdb folder). Library/LaunchDaemons/ (this starts the WD Drive utility helper).įrom the System Preferences>Users & Groups>Login Items, remove WDDriveUtilityHelper (this runs the helper when a user logs in).Īfter performing these actions, My Book has successfully executed Time Machine backups for 2 days with no issues. Additionally, I deleted the following that were not removed by the uninstall program:
There is an uninstall icon in /Applications for this. Update: I have resolved the back-up issue by uninstalling the WD Utilities program and removing other items associated with this program.
